Refund Policy

Hexa Solutions Refund Policy

Our goal is to provide exceptional service and resolve your technical issues efficiently. If, for any reason, we are unable to fulfil our service commitment, we have a clear and fair refund policy.

Eligibility for a Refund

You may be eligible for a full refund under the following conditions:

• Unresolved Issue: If our technician is unable to fix the technical problem you paid for, despite all reasonable efforts.
• Duplicate Charge: If you are accidentally charged more than once for the same service.

Conditions for No Refund

Refunds will not be issued in the following circumstances:

• Problem Resolved: If our technician successfully resolves the issue as described in your service request.
• Customer Cancellation: If the customer cancels the service after the technician has begun work on the issue.
• New or Unrelated Issues: If the original problem is fixed but a new, separate issue arises later. Our refund policy only covers the specific problem that was paid for.
• Third-Party Products: If the problem is due to faulty third-party hardware or software that is not under our control.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team within 7 Working days of the service date by phone or email.
• Provide your service reference number and a detailed explanation of why you are requesting a refund.
• Our team will review your request and contact you within 5 business days to confirm your eligibility.

Refund Processing

If your refund is approved, it will be processed and credited back to your original payment method within 10 business days. You will receive an email confirmation once the refund has been initiated.